Shipping policy

Shipping Policy

Order Processing Times

Orders are processed within 1 – 2 days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 days. We appreciate your patience while we prepare your order.

Shipping Times

We ship from warehouses located in the United States. We currently only ship to the United States, with plans to expand to new countries soon. The estimated delivery time for your order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control. 

Shipping Costs

Orders shipping to an address in the United States have a flat rate.

Incorrect Address 

Make sure you provide the correct address at checkout. If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 

We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.

For orders returned due to an incorrect address provided, we require a re-shipping fee to resend your order.

If you contact the carrier after the order has left the warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.